Customer Care India

Complaints, Helpline, Contact Number, Customer Service, Information, Address, Company Data


RBL Credit Card Status and Complaint – RupeePower Status Check

If you have applied for RBL Credit card and are waiting for the RBL Credit card to be issued, here is the RBL Credit card status checking guide for you where you can check current status of your RBL Credit Card. Make sure that to check RBL Credit Card status, you need to leave our website and visit the Rupee-Power website where you can check your credit card status of RBL Bank.

If you have any complaint about RBL Credit card status, here is what to do

RBL Credit Card Status Check

List of Popular RBL Credit Cards

  1. RBL Platinum Maxima Card
  2. RBL Platinum Delight Card
  3. RBL Bank Platinum Cricket Card
  4. RBL Titanium Delight Card
  5. RBL Bank Fun+ Credit Card
  6. RBL Bank Classic Shopper Card
  7. RBL Bank Classic Reward Card
  8. RBL Bank Classic Platinum Card
  9. RBL Bank IGU NHS Golf World Card

Grievance Redressal Process – RBL Credit Cards

To enable us to respond to your Credit Card query, please send your communication as per the below Escalation Matrix:

First Level Grievance Redressal Forum:

Customer Service – Please call our 24-Hrs Toll free. Customer Service number at 1800 121 9050 and our executives will be glad to assist you. or Email – If you wish to choose electronic mail for Communication with the bank, please email your Grievance to cardservices@rblbank.com or, Letter – For sending any written correspondence, Please write to the following address:

Manager – Credit Cards Service,
RBL Bank Limited
Cards Operating Centre – COC, JMD Megapolis , Unit No 306-311 – 3rd Floor
Sohna Road ,Sector 48, Gurgaon, Haryana 122018

We will respond to you within 10 days of receiving your letter or email depending on the nature of your query and the time required for resolution and communication. Please provide us with the following details while writing to us to help us address your concerns.

  1. Your Full Name
  2. Your account details, if you are an existing Customer
  3. Your Contact Details (address, telephone number and e-mail)

Second Level Grievance Redressal Forum:

In case you do not get a response from us in 10 days, or are not satisfied with the resolution provided by Level 1 escalation, you may email or write to Head – Credit Cards Service Email – headcardservice@rblbank.com or Letter – Please write to the following address:

Manager – Credit Cards Service,
RBL Bank Limited
Cards Operating Centre – COC, JMD Megapolis , Unit No 306-311 – 3rd Floor
Sohna Road ,Sector 48, Gurgaon, Haryana 122018

Please quote the reference number provided to you in your earlier interaction along with your account number/credit card number to help us understand and address your concerns.

Third Level Grievance Redressal Forum:

In case you are still not satisfied with the resolution provided, you may email your grievance to our Nodal officer at, Email – principalnodalofficercards@rblbank.com or Letter – Please write to the following address

Manager – Credit Cards Service,
RBL Bank Limited
Cards Operating Centre – COC, JMD Megapolis , Unit No 306-311 – 3rd Floor
Sohna Road ,Sector 48, Gurgaon, Haryana 122018
Contact number: 0124 – 6102221
Banking Ombudsman

In the event you do not receive a “final response” within 30 days from the date you raised your issue, or
are dissatisfied with the same, you may approach the Banking Ombudsman for an independent review. For
more details on Banking Ombudsman you can visit:
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164

Check your current RBL Credit Card Status

In order to check RBL credit card status, follow these steps –

  1. Go to the Rupee-Power website.
  2. Enter Reference Number OR Account Number *  (including # symbol with Reference Number)
  3. Enter your mobile number.
  4. Click on Submit.
  5. Get your current RBL Credit Card Status

RBL Credit Card Contact Information

Credit Cards Helpline Number

  • 1800 121 9050
  • +91 22 61156300 to 99

Email: cardservices@rblbank.com

Administrative Office
RBL Bank Ltd.
Mahavir,
Shri Shahu Market Yard,
Kolhapur – 416005. Maharashtra State, India.

Call us at: 0231 2650981 to 984
Fax: 0231 2657386
Corporate Identity Number: U65191PN1943PLC007308

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