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Complaints, Helpline, Contact Number, Customer Service, Information, Address, Company Data


Bajaj Fineserv Customer Care – Bajaj Finance Customer Care Contact Toll Free

If you want to contct Bajaj Finance Customer care, please read following information –

Bajaj Finserv, a part of Bajaj Holdings & Investments Limited, is an Indian financial services company focused on lending, asset management, wealth management and insurance. Wikipedia

  • Customer service: 020 3957 4151
  • Headquarters: Pune
  • Parent: Bajaj Holdings & Investments Limited
  • Revenue: 715 million USD
  • Founder: Jamnalal Bajaj
  • Founded: 2007

bajaj finserv customer care and complaints

Bajaj Finance Customer Care – Bajaj Fineserv Contact Information

Bajaj Finance Office Address

  • Office – Bajaj Finance Limited Regd. Office: Mumbai–Pune Road, Akurdi, Pune–411035, Maharashtra, India
  • Corporate Office – 4th Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014
  • Corporate Identity Number (CIN): L65910MH1987PLC042961

Bajaj Finance Customer Care Toll Free Number and E-Mail

  • Tel No.: +91 20 30405060
  • Fax No.: +91 20 30405020
  • Contact Person: Mr. Kurush Irani
  • Email: wecare@bajajfinserv.in

Bajaj Finance SMS Helpline – SMS Keywords for Self Service

  • GETEMAIL To know your current email address
  • UPDEMAIL To update your email address. Example: UPDEMAIL ankxxxvarXXX@xmail.com
  • GETADD To know your current mailing address
  • CUSTID To know your customer ID
  • LAN To know your loan account number (LAN)
  • EXPERIA To know your customer portal-Experia username and password
  • SOA To get Statement of account (SOA)
  • NOC To get No Objection Certificate (NOC) on loan closure
  • REPSCH To get repayment schedule
  • VAN To know your Flexi virtual account number
  • TAN To know TAN number
  • BRANCH To know your nearest branch. Example: BRANCH 4XX 0XX
  • PAYBRAN To know your nearest payment branch. Example: PAYBRAN 4XX 0XX
  • EMI To know your loan/EMI details. Example: EMI 4XXXCD0000XXXX
  • PIN To know your 4 digit EMI Card PIN number
  • LIMIT To know your available loan limit

SMS <keyword from the list below> to 92275 64444.

Source Document

Bajaj Finance Limited proposes to put its Base Rate of lending on its website. In order to ensure its standards of transparency, in conformity with the stipulations of the RBI’s directives, such interest rate policy is to be adopted by the Board. The policy is enumerated as under:-

Bajaj Finance Interest Rate Policy

Reserve Bank of India Vide its Notification No. DNBS. 204 / CGM (ASR)-2009 dated January 2, 2009 has directed that the Board of each NBFC shall approve an Interest rate model for the Company, taking in to account relevant factors such as cost of funds, margin and risk premium etc and determine the rate of interest to be charged for loans and advances. Further, the directives states that the rate of interest and the approach for gradation of risk and the rationale for charging different rates of interest for different category of borrowers should be communicated to the borrowers / customers in the sanction letters to them. The Interest rate model is also required to be made available on the website of the Company so as to enable the customers to understand the logic and methodology of the lending rates charged to them. In compliance with the said RBI directives, the Interest rate model for the Company is given below:

Bajaj Finance Principles for determining interest rate for loans

Bajaj Finance Limited (BFL) has its own model for arriving at base rates taking into consideration among other things BFL’s weighted average cost of funds, unallocable overheads and other administrative costs which is further adjusted for ALM mismatch. The weighted average cost of funds is computed taking into account the cost of BFL’s aggregate borrowings at the month end time from various sources such as consortium and other bank lines, non convertible debentures, commercial papers, etc. The base rate however does not include expected return on assets as it varies amongst different line of BFL’s businesses.

The said base rate is reviewed in the Asset Liability Committee meeting and would periodically be published in the Company’s web site.

The rate of interest for loans for various business segments and various schemes thereunder is arrived at through BFL’s base rate model, cost on account of risk and tenor premium for the concerned business segment, business specific operating cost and margin is added to arrive at the lending rate.

The final lending rate for various products offered by BFL will be arrived at after taking into account market reputation, interest, credit and default risk in the related business segment, historical performance of similar homogeneous clients, profile of the borrower, tenure of relationship with the borrower, repayment track record of the borrower in case of existing customer, subventions available, deviations permitted, future potential, group strength, overall customer yield, nature and value of primary and collateral security, etc. Such information is gathered based on information provided by the borrower, credit reports, market intelligence and information gathered by field inspection of the borrower’s premises.

The rate of interest for the same product and tenor availed during same period by different customers need not to be standardized. It could vary for different customers depending upon consideration of any or combination of above factors.

The interest rates could be offered on fixed or variable basis.

The interest re-set period would be decided by the company from time to time.

The interest could be charged on monthly or quarterly rests for different products/ segments.

Interest rates would be intimated to the customers at the time of sanction / availing of the loan and EMI apportionment towards interest and principal dues would be made available to the customer.

The interest shall be deemed payable immediately on the due date as communicated and no grace period for payment of interest is allowed.

Besides normal interest, the company may levy additional / penal interest for delay or default in making payments of any dues. These additional or penal interests for different products or facilities would be decided by the respective business / product heads.

Changes in the interest rates and charges would be prospective in effect and intimation of change of interest or other charges would be communicated to customers in a mode and the manner deemed fit.

Besides interest, other financial charges like processing fees, origination fees, cheque bouncing charges, late payment charges, reschedulement charges, pre-payment / foreclosure charges, part disbursement charges, cheque swap charges, security swap charges, charges for issue of statement account etc., would be levied by the company wherever considered necessary. Besides these charges, stamp duty, service tax and other cess would be collected at applicable rates from time to time. Any revision in these charges would be from prospective effect. These charges would be decided upon by respective business / product heads in consultation with Operations, Finance and Legal Heads.

While deciding the charges, the practices followed by the competitors in the market would also be taken into consideration.

Claims for refund or waiver of charges / penal interest / additional interest would normally not be entertained by the company and it is at the sole discretion of the company to deal with such requests.

Any revision in the Company’s base rate and the consequential interest rates applicable to business would be reviewed by the Asset Liability Committee and recommended to the CEO for approval.

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